For patients & families
Patient information
Everything you need to know before you visit — appointments, visiting hours, admission, emergencies, billing and more.
OPD & consultations
Outpatient (OPD) consultations run Sunday to Friday. You can walk in or book ahead — booking ahead means less waiting.
- General OPD hours: Sunday–Friday, 9:00 AM – 6:00 PM.
- Individual consultant times vary within those hours — check the doctor's profile page, or call reception on 051-520259 to confirm when a particular consultant is available.
- Bring any previous prescriptions, reports, scans and a list of your current medicines.
- To book, use the appointment form, call +977 982-8200127, or message us on WhatsApp.
Visiting hours
We keep visiting hours so that patients can rest and wards stay calm.
- Visiting hours: 8:00–10:00 AM, 1:00–2:00 PM and 7:00–8:00 PM.
- Please limit visitors to two at a time per patient.
- Children under 12 and anyone with a cough, cold or fever should not visit the wards.
- One attendant may stay with the patient overnight where the ward allows it.
Admission
- Admission is arranged by your treating consultant or through the emergency department.
- Bring a photo ID, previous medical records, and details of any insurance you hold.
- The admissions desk will explain the estimated cost, room options and deposit before admission.
- Private cabin rooms are available subject to availability.
Discharge
- Your consultant decides when you are ready to go home and writes a discharge summary.
- The discharge summary lists your diagnosis, treatment, medicines and follow-up plan — keep it safe.
- Settle the final bill at the billing counter; the pharmacy can dispense your take-home medicines.
- Ask any questions about medicines, wound care or activity before you leave.
Emergency
The emergency department is open 24 hours, every day.
- Emergency numbers: 9801559811 · 9828200127.
- Come straight to the emergency entrance — you do not need an appointment.
- If someone is unconscious, not breathing normally, or has severe chest pain or heavy bleeding, call immediately and start first aid.
Billing, payment & insurance
- Estimated costs for admission and major procedures are explained in advance at the admissions desk.
- Payment is accepted at the billing counter; keep every receipt for your records and for insurance claims.
- If you have health insurance, tell the admissions desk at the time of admission and bring your policy details.
- Insurance partners and cashless arrangements — please confirm directly with the hospital.
Timings shown here are indicative — please confirm with reception on 051-520259.
What to bring
- A photo ID (citizenship, passport or driving licence).
- All previous prescriptions, laboratory reports and imaging (X-ray, CT, ultrasound).
- A written list of your current medicines and doses, and any known allergies.
- Insurance policy details, if you have cover.
- For an admission: a change of clothes, toiletries and any regular medicines.
Frequently asked questions
Appointments & OPD
You can request an appointment using the form on this website, by calling +977 982-8200127 or 051-520259, or by messaging the hospital on WhatsApp. Appointment requests made through the website are sent to the hospital by email and the team will contact you to confirm a time.
No — you can walk in during OPD hours and register at reception. Booking ahead usually means a shorter wait, especially for the busier clinics.
The OPD runs Sunday to Friday, roughly 9:00 AM to 6:00 PM. Individual consultant timings within that window vary, so check the doctor's profile page or call reception on 051-520259 to confirm when a particular specialist is available.
Bring a photo ID, any previous prescriptions and reports, your recent scans (X-ray, CT, ultrasound), and a list of the medicines you currently take.
Visiting & Admission
Visitors are welcome 8:00–10:00 AM, 1:00–2:00 PM and 7:00–8:00 PM. Please limit visitors to two at a time per patient, and keep young children and anyone who is unwell away from the wards.
One attendant can usually stay with the patient overnight where the ward allows it. Private cabin rooms have dedicated space for an attendant.
Yes. Private cabin rooms with an attached bathroom and television are available, subject to availability. Ask at the admissions desk.
Billing & Insurance
For admissions and major procedures, the admissions desk gives you an estimate of the cost, room options and deposit before you are admitted. Keep every receipt for your records.
If you have health insurance, tell the admissions desk at the time of admission and bring your policy details. Please confirm accepted insurers and any cashless arrangements directly with the hospital.
Emergency
Call 9801559811 or 9828200127 at any time, or come straight to the emergency entrance. The emergency department is open 24 hours a day, every day, and you do not need an appointment.